Refunds, cancellations and delivery

Fixed-price builds are paid in three parts: a 10% deposit to book, 45% when the first version (v1) is ready on your preview link, and the remaining 45% (the balance) at launch.

If you cancel before we start the design (we confirm the start date in writing), we refund the deposit in full. Once design work has started, the deposit isn't refundable, because it pays for the work already done, unless we can't deliver what we agreed (see below).

The 45% first-version payment is due when the first full version (v1) of your site is ready on your preview link. It pays for the design and build done up to that point, so it isn't refundable once paid, unless we can't deliver what we agreed (see below).

You pay the last 45% only when you've approved the finished site for launch.

Quoted projects (dashboards and web apps) follow the payment milestones in their written quote.

If you decide not to go ahead before the first version is ready, you don't owe the first-version payment or the balance. If you stop after it, you don't owe the balance.

Either way, you keep any content and accounts you gave us. The design and code we've made stay with us: they become yours only once the project is paid in full.

If we can't deliver what we agreed in the written scope, you don't owe anything more, and we refund everything you've paid for the project in full: the deposit and, if you've paid it, the first-version payment.

Care plans (from $79 a month) are billed monthly and renew automatically until you cancel. You can cancel at any time by emailing [email protected], or yourself from the billing portal: ask us and Dodo Payments, our payment provider, emails you a link to it. We act on cancellation requests within two business days.

A cancelled plan runs to the end of the month you've already paid for. We don't refund part-months, and unused hours don't roll over.

Email [email protected] from the address you paid with, and tell us which project it's about. We reply within one business day.

Payments are processed by Dodo Payments, our merchant of record, so refunds are paid by Dodo Payments to the card or account you paid with. We issue approved refunds within five business days; your bank may take another 5 to 10 business days to show it.

Everything we sell is a service delivered online. Nothing is shipped.

Typical timelines, counted from the day we have your content and the written scope is agreed: Launch: 7 days · Business: 3 weeks · Dashboard & App: 6–8 weeks.

While we build, you follow progress on a private preview link. A website is delivered when it is live on your domain, or handed over to you if you host it yourself. Care plan work is delivered throughout each month you're subscribed.